Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped and you’ll receive a confirmation email with tracking details.
Shipping Time
Estimated delivery times depend on your location:
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Canada & USA: 7–15 business days
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International: 10–25 business days
Please note that delivery times may vary due to customs clearance, carrier delays, or high-demand periods.
Shipping Fees
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Shipping costs are calculated at checkout or clearly displayed on the product page.
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Occasionally, we offer free shipping promotions on selected items.
Tracking Information
Once your order is shipped, tracking information will be sent via email. Tracking updates may take 24–72 hours to appear.
Customs, Duties & Taxes
International orders may be subject to customs fees, duties, or taxes. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your order is significantly delayed or appears lost, please contact us at support@lyrapetshop.com and we’ll be happy to assist you.
Contact Us
If you have any questions about shipping, feel free to reach out at support@lyrapetshop.com.